Maximizing Enterprise Systems Performance
Harris IT Services has deep expertise in providing assured communications and IT solutions that deliver impressive, mission-enabling results to government and commercial customers. Our full life-cycle offerings include flexible and scalable performance-based, managed solutions that meet and exceed customers' dynamic needs.

We've developed and mastered an ITIL-based, multilayered methodology to the strategic design and optimization of enterprise IT and communications resources. With a proven approach that can be efficiently repeated across highly complex, distributed environments, we can help you significantly improve enterprise systems performance.

Equally important, we sustain those solutions with comprehensive Operations and Maintenance (O&M) offerings, which are delivered by a highly trained, worldwide workforce of 3,000 full-time employees. Our talented staff is geographically dispersed for maximum responsiveness and cost-competitiveness. In fact, we provide O&M support to more than 10,000 customer sites in the top 300 cities across the U.S.

As your performance-based partner for managed solutions, Harris IT Services will assure fully optimized systems design and operations with guaranteed project results. As a result, you'll achieve a tighter alignment of IT and business goals, new levels of cost efficiencies, and the ability to focus more resources on other mission-success initiatives. As a leader in performance-based managed solutions, Harris IT Services consistently helps customers achieve IT and mission objectives with significantly reduced costs and risks.

Performance-Based Managed Solutions
As applications, sheer data volume, and disparate legacy systems rapidly expand amidst increasingly stretched resources and budgets, IT organizations face daunting challenges in achieving reliability, scalability, performance, and security. They require a partner that is highly adept at delivering a host of proven managed solutions—with guaranteed systems performance levels and cost efficiencies.

Harris IT Services is that partner. We rapidly design and deliver managed solutions that meet and exceed performance agreements for a wide range of customers—including those with highly distributed environments, as well as complex IT and communications challenges.

A Proven Model for Plan Success
Harris IT Services' closed-loop, multilayered approach to developing and executing strategic system design and optimization plans results in simplified and streamlined IT management.

Our ITIL model layer incorporates a series of processes to manage system changes, developments, and operations. Our Telecommunications Management Network (TMN) model layer provides an optimized organizational structure for consistently delivering quality services throughout the life of the project. Furthermore, we utilize the Fault, Configuration, Accounting, Performance, and Security (FCAPS) management model layer to collect and manage various attributes for each of the elements in the project life cycle.

Integrating these three models into one coherent solution enables us to customize highly effective IT enterprise management plans. With deep systems design and optimization expertise, our plans are secure and scalable, leverage interoperable devices, enable more cost-effective operation, and simplify life-cycle management of every system component.

Your Partner for Responsive O&M
Harris IT Services has a rich history of delivering comprehensive outsourced O&M services. Equally important, because our workforce is both geographically distributed and highly skilled, we're an exceptionally responsive and cost-effective partner. We have a proven track record of implementing best practices and operating standards, structuring successful Service Level Agreements, and measuring performance throughout the IT life cycle. The combined strength of our people, processes, and experience is why our performance-based O&M offerings effectively reduce costs, improve efficiencies, and optimize system performance.

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