- Field Services Support Highlights
- Specialized Capabilities
- Operational Techniques
- Geographically dispersed dedicated field services team at 300 locations within 3 hours of major cities
- Scalable workforce able to support long term commitments and surge support needs
- Accredited, badged and trained workforce of technicians with clearances supporting the Department of Defense, Department of Transportation and Department of Homeland Security
| - Complete turnkey solution for field services support from design, integration and deployment through operational lifecycle
- 24/7 Dispatching with dual redundant Customer Call Centers
- Logistics, warehouse, staging and configuration
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Highly skilled service technicians certified in leading technologies (CISCO, Dell, Nortel, VoIP)
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Proven successful service delivery model currently supporting over 10,000 sites across the United States and internationally
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Dedicated, flexible workforce with breadth of experience covering all aspects of IT and telecom support
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Extensive investment in continual workforce training in new technologies
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Quality Management System (QMS) designed to advance continual improvement
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Technical Assistance Center (TAC)
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ITIL Based Ticketing System — BMC Service Desk used for tracking all work, to include incidents/work orders, assets, vehicles, tools, test equipment, spare parts and performance metrics
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Enhanced performance metrics reporting through Crystal Reports
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Computer Based Training (CBT) and hands-on curriculum tailored to meet specific program needs
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ISO-9001 Certified Processes, job aides and work-flows established for supported programs
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Technicians equipped with tools, vehicles and sophisticated mobile handsets offering real-time tech locating, mobile ticketing for remote updates, camera, bar-coding and customer signature capabilities
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